Analyze why customers interact with customer service

Customer service data is a gold mine to understand the frustrations of your customers, and follow the impact of your initiatives.

Octolis allows you to recover customer service data, cross it with CRM data and purchase data to produce a complete analysis.

What does the analysis of interaction reasons with customer service contain?

Distribution of interaction reasons in time
Analysis by cohorts of volume and nature of tickets
Correlation between interaction reasons and product categories
Analysis of the interaction reasons for large recurring customers with high potential

Impact

⭐⭐ Customer satisfaction

Data sources

Destinations

Reporting tools

More use cases with Octolis

Octolis helps you deploy dozens of marketing use cases in minutes.

Complete reporting on the performance of your products: importance of loss-leader products, purchase recurrence, margin level, LTV / CAC ratio, etc.

Tailor your marketing campaigns to your customers' sensitivity to promotions.

Evaluate the appetence of each customer to your product categories. When you launch new products, give priority to the most sensitive ones.

Please get in touch for demo and trial version access.