Customer service data is a gold mine to understand the frustrations of your customers, and follow the impact of your initiatives.
Octolis allows you to recover customer service data, cross it with CRM data and purchase data to produce a complete analysis.
What does the analysis of interaction reasons with customer service contain?
- Distribution of interaction reasons in time
- Analysis by cohorts of volume and nature of tickets
- Correlation between interaction reasons and product categories
- Analysis of the interaction reasons for large recurring customers with high potential